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30 specific checks across invoice terms, dunning cadence, payment methods, and dispute resolution. The four levers that actually move Days Sales Outstanding.
Invoice Terms & Setup
Default terms, due dates, payment links, PO matching
Dunning Timing & Cadence
Reminder schedules, escalation, ownership
Payment Methods & Friction
ACH, card, autopay, decline handling
Dispute Resolution
SLAs, root cause review, partial payment
30 specific checks across invoice terms and setup, dunning timing and cadence, payment methods and friction, and dispute resolution - the four levers that actually move Days Sales Outstanding.
DSO within 5-10 days of your standard payment terms (e.g. 35-40 days on Net 30) is healthy. Materially higher usually signals a process gap in one of the four checklist areas, not just slow-paying customers.
Yes. It's process- and policy-focused, not tied to a specific tool - the checks apply on QuickBooks, Xero, NetSuite, or a custom stack.