AI & SaaS Pricing Tracker / Zendesk
Zendesk · AI in work apps

Zendesk pricing

Zendesk Suite plans are priced per agent per month with annual billing, including a set number of automated AI agent resolutions, with additional automated resolutions available for purchase.

Pricing model: Per seatLast verified: Oct 11, 2026Source: Zendesk pricing page ↗

Suite Team

$55 agent/month paid yearly
  • Support Team features
  • AI Agents
  • Knowledge Base
  • Action Builder
  • Omnichannel routing
  • Messaging and live chat
Usage pricing
  • $1.50 per additional committed automated resolution
  • $2.00 per pay-as-you-go automated resolution

Suite Professional

$115 agent/month paid yearly
  • Suite Team features
  • Admin Copilot
  • App Builder
  • Writing Tools
  • Quick Reports
  • Skills-based routing
Usage pricing
  • $1.50 per additional committed automated resolution
  • $2.00 per pay-as-you-go automated resolution

Suite Enterprise + Copilot

Contact Sales
Enterprise plans require sales engagement.
  • Suite Professional features
  • Intelligent Triage
  • Auto Assist
  • Generative AI for Voice
  • Approval workflows
  • Sandbox environment
Usage pricing
  • $1.50 per additional committed automated resolution
  • $2.00 per pay-as-you-go automated resolution

Zendesk AI Agents Automated Resolution

$50 agent/month paid yearly
  • Resolve 80%+ of complex issues autonomously
  • Built to reason, adapt, and take action

Zendesk price history

Suite TeamSuite ProfessionalZendesk AI Agents Automated ResolutionSuite Enterprise(discontinued)
$0$50$100$150$200JunJulAugSepOct
Headline price per seat or user per month. Hover for exact prices. The full dated list of changes is below.

Zendesk pricing changes

History before weekly tracking started is reconstructed from monthly Internet Archive captures of the pricing page, starting May 9, 2026.

Oct 4, 2026Usage pricingSuite Team: Added $1.50 per additional committed automated resolution and $2.00 per pay-as-you-go automated resolution usage pricing.
Oct 4, 2026Usage pricingSuite Professional: Added $1.50 per additional committed automated resolution and $2.00 per pay-as-you-go automated resolution usage pricing.
Oct 4, 2026Usage pricingSuite Enterprise + Copilot: Added $1.50 per additional committed automated resolution and $2.00 per pay-as-you-go automated resolution usage pricing.
Jun 2, 2026New planNew plan Suite Enterprise + Copilot at Contact Sales.
Jun 2, 2026Plan removedSuite Enterprise ($169 per agent/month billed annually) is no longer listed.

Zendesk vs. other AI in work apps

ProductPricing modelLowest paid planHighest listed plan
ZendeskPer seatZendesk AI Agents Automated Resolution: $50 agent/month paid yearlySuite Professional: $115 agent/month paid yearly
Google WorkspacePer seatBusiness Starter: $7 per user / month, 1 year commitmentBusiness Plus: $22 per user / month, 1 year commitment
AgentforceSeat plus usageConversations: $2 USD/Per conversationAgentforce Max Editions: from $550 user / month
NotionPer seatPlus: $10 per member / monthBusiness: $20 per member / month
SlackPer seatPro: $7.25 USD per user / month billed annuallyBusiness+: $15 USD per user / month billed annually
RovoSeat plus usageRovo Dev Standard: $20 per developer per month-
Intercom FinSeat plus usageFin AI Agent: $0.99 per Fin outcomeExpert plan: $132 per seat/mo, billed annually

From each vendor's latest verified pricing page. Units differ between products, so compare what each plan includes, not only the number.

Zendesk pricing FAQ

How much does Zendesk cost?

Zendesk lists 4 plans: Suite Team at $55 agent/month paid yearly; Suite Professional at $115 agent/month paid yearly; Suite Enterprise + Copilot at Contact Sales; Zendesk AI Agents Automated Resolution at $50 agent/month paid yearly. Prices as published on Zendesk's pricing page, last verified Oct 11, 2026.

Has Zendesk pricing changed?

Yes. 5 changes recorded. The most recent, on Oct 4, 2026: Suite Team: Added $1.50 per additional committed automated resolution and $2.00 per pay-as-you-go automated resolution usage pricing.

How is Zendesk pricing tracked here?

RevExOS reads Zendesk's public pricing page every week, extracts each plan's price, unit and inclusions, and records any difference from the previous check as a dated change. Promotional and introductory prices are noted separately from the regular price.

More AI in work apps pricing

Google WorkspaceAgentforceNotionSlackRovoIntercom Fin