AI Auto-Reply Bots Across Email, SMS, and WhatsApp
An AI agent pulls the full prior conversation before drafting a reply, so responses on email, SMS, WhatsApp, Slack, Discord, and Telegram sound like a specific person answering, not a canned bot, with an optional human approval step.
Support and sales conversations across email, SMS, and WhatsApp needed a human to open each thread, re-read the history, and type a reply, a real bottleneck once volume across channels grew past what one person could track.
Workflows trigger whenever a new email, SMS, or WhatsApp message arrives. The AI agent consolidates the previous conversation before generating a reply, so the response accounts for what was already said, not just the latest message. The same pattern extends to Telegram, Slack, and Discord, plus chatbot platforms like Freshdesk and Intercom, with an optional human-in-the-loop step that verifies the AI-generated reply before it sends.
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How It Works
Trigger on new message
A new email, SMS, or WhatsApp message fires the workflow in real time.
Consolidate conversation history
The AI agent pulls the full prior thread before drafting, not just the latest message.
Generate a contextual reply
The response reflects the whole conversation, reading like a specific person answering.
Optional human check
A human-in-the-loop step can verify the AI-generated reply before it goes to the lead or customer.
Send on the right channel
The same pattern runs across email, SMS, WhatsApp, Telegram, Slack, Discord, and chatbot platforms.
Results
not just the last message
channels supported
human review before send
The Workflow
